Information Assurance Manager, February 2009 - Present

• Manage an effective and efficient process for obtaining an Interim Approval to Test (IATT) and Approval to Operate (ATO) for tests, experiments, and deployments for Program Executive Office - Integration (PEO-I).
• Support the Program Manager in implementing the Department of Defense Information Assurance Certification and Accreditation Process (DIACAP) to ensure all information systems provide sufficient security.
• Create, implement, manage, and maintain a centralized collaborative environment for all information assurance documentation and communication.
• Maintain a positive security clearance at the Secret level.

Information Technology Specialist, May 2005 - February 2009

• Setup, administer, and maintain the organization’s Microsoft server and desktop environment, including Microsoft Exchange, Active Directory, and Windows Server Update Service (WSUS).

• Identify and troubleshoot server-related problems and data connectivity issues for local area and wide area network (LAN/WAN) systems.

• Manage helpdesk services for over eighty-five employees, including first-level technical support and advanced troubleshooting for hardware and software, audio/video setups, VPN access, and document management.

• Administer network data backup and disaster recovery operations.

• Document network and helpdesk policies and procedures, and provide various group trainings.

• Serve as Webmaster responsible for the design and maintenance of several Internet and Intranet websites.

Webmaster, April 2005 - October 2005

• Developed a secure collaborative website for internal agents and associates abroad.

• Created new websites and updated existing pages for Just Cruises and its subsidiaries.

Student Affairs Helpdesk Technician, April 2005 - October 2005

• Established business systems and processes for the Student Affairs Technology Helpdesk for over 100 users.

• Troubleshot hardware, software, and network issues.

Lexmark Product Specialist, November 2004 - February 2005

Customer Service Representative, August 2003 - December 2004

Service Associate, November 2000 - August 2003